General Terms and Conditions of Business (GTC)

Last updated: September 2026

Provider: HeySali, a brand of Glatt Digital GmbH

Sunnhaldenstrasse 9a, 8192 Glattfelden, SWITZERLAND

Business Identification Number (UID): CHE-465.804.690

VAT Number: CHE-465.804.690 MWST

These General Terms and Conditions ("GTC" or "Agreement") govern access to and use of the HeySali Software-as-a-Service (SaaS) platform, including all associated APIs, applications and data services (collectively, the "Service"), provided by Glatt Digital GmbH (the "Company", "we" or "us") to the customer who executes an Order Form or registers an account (the "Customer" or "you"). In addition, these GTC also govern all services rendered directly by Glatt Digital GmbH.

1. Scope and Conclusion of Contract

By completing an Order Form, registering an account or accessing the Service, you agree to be bound by these GTC. The Service is intended exclusively for business-to-business (B2B) use. You represent that you are entering into this Agreement on behalf of a company or other legal entity and that you have the authority to legally bind that entity.

A subscription is concluded via the platform in the following steps: registration, choice of the plan and the number of users, entry of the billing details, payment via our payment service provider; you can correct your entries up until payment. We confirm the conclusion of the contract to you by e-mail.

2. Description of Services

HeySali is a platform for sales engagement and intelligence that enables customers to manage sales workflows and to enrich B2B contact data with business signals (buyer intent) and with data originating from our proprietary databases, public registers (e.g. the Central Business Name Index Zefix, simap) and specialised third-party providers (collectively, "Platform Data"). Platform Data within the meaning of this Agreement also includes data derived from it (e.g. summaries, ratings, signals).

3. Licence Grant and Permitted Use

3.1 Licence: Subject to your compliance with this Agreement and payment of all applicable fees, we grant you, for the term of the subscription, a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Service and the Platform Data solely for your internal B2B purposes.

3.2 End Users: This licence extends to your authorised employees or independent contractors ("End Users"). You are fully responsible for all acts and omissions of your End Users and for their compliance with this Agreement.

4. Restrictions on Use (Mandatory Compliance)

In order to comply with applicable laws and our binding agreements with third-party providers, your use of the Service and the Platform Data is subject to strict restrictions. You and your End Users may NOT:

• No Resale or Distribution: Sublicense, transfer, sell, lease, distribute, share, syndicate or otherwise make available to third parties the Service or the Platform Data of HeySali, a brand of Glatt Digital GmbH. Access is strictly limited to End Users for internal purposes.

• FCRA & Regulated Decisions: Use the Platform Data for decisions regarding a person's eligibility for: (i) credit or loans; (ii) insurance; (iii) employment; (iv) licences or other government benefits; (v) housing; or (vi) any other purpose that would cause the Platform Data to constitute a "consumer report" under the US Fair Credit Reporting Act (FCRA) or any similar applicable legislation. This restriction applies to all Customers and End Users, irrespective of where they are based.

• No Spam: Use the Service to send unsolicited communications or misleading advertising, or engage in any conduct that violates the CAN-SPAM Act, the GDPR, the FADP or any other applicable anti-spam and data protection laws.

• No Bulk Export / Scraping: Carry out systematic or automated data collection (scraping, data mining). Furthermore, it is prohibited to export data from our providers in volumes exceeding the agreed "bulk" quantities or to create independent, competing databases through systematic caching.

• No Reverse Engineering: Disassemble, decompile, reverse engineer or otherwise attempt to derive the source code or algorithms of the Service or the APIs.

• No Sensitive Data: Introduce sensitive personal data, health data, details from official identity documents, social security or identification numbers, or bank or payment card data into imports, briefings, comments or search queries.

• Sanctions and Export Control: Use the Service if you or your End Users are resident in a country against which Switzerland, the EU, the United Kingdom or the USA have imposed an embargo, or if you are on a sanctions list of any of these states. Some of the Platform Data is subject to the export control regulations of the USA; you may use it only within the limits of those regulations.

5. Intellectual Property Rights

5.1 Company Ownership: Glatt Digital GmbH and its licensors/data providers retain all rights, title and interest (including all intellectual property rights) in and to the HeySali Service, the Platform Data, the software, the APIs and all modifications or derivative works thereof.

5.2 Customer Data: You retain all rights in the proprietary data that you upload to the Service ("Customer Data"). You grant us a non-exclusive right to use, host and process Customer Data solely in order to provide the Service to you and to perform the necessary data enrichment and business signals (buyer intent) via our third-party providers. You warrant that you have collected the Customer Data and your search queries (including names, e-mail addresses and LinkedIn addresses of individuals) lawfully, that the data subjects have been informed where required, and that you are entitled to transfer this data to us and to our data providers – including outside Switzerland and the EEA – for enrichment.

6. Fees and Payment Terms

6.1 Fees: You agree to pay all fees set out in the applicable Order Form or online subscription plan. All fees are invoiced in the currency specified at checkout and are exclusive of applicable taxes (e.g. VAT), for the payment of which you are responsible.

6.2 Payment Methods and Terms:

• SaaS Subscriptions (HeySali): Payment is made in advance. Payments for SaaS subscriptions are generally processed via our integrated online payment interface. By using these methods, you agree to the terms of the external payment processors. Our payment service provider is Payrexx AG (Thun); it receives the data required for processing the payment.

• Service Invoices (Glatt Digital): For professional services rendered by Glatt Digital GmbH, we issue invoices. Unless otherwise agreed in writing, all invoices are payable net within 10 days of the invoice date.

6.3 Advance Payment: We expressly reserve the right to require advance payment before activating a subscription, commencing the provision of services or granting access to the Platform Data. The Service or support will be initiated only upon receipt of the full invoice amount. In the event of late payment, default interest at the statutory rate of 5% p.a. may be charged, and we reserve the right to suspend access to the Service until all outstanding amounts have been settled.

6.4 Credits: Data enrichment credits ("HeySali Credits") must be used within the active billing period (e.g. monthly or annually). Unused credits do not carry over to the next period and are non-refundable.

7. Term, Termination and Expiry of Data Rights

7.1 Term: This Agreement commences on the date on which you first accept it and remains in effect until all subscriptions granted hereunder have expired or been terminated. Subscriptions run for the selected billing period (monthly, quarterly or annual) and renew automatically for the same period unless they are cancelled beforehand with effect from the end of the current period; cancellation is made in the subscription settings of your workspace or by e-mail to support@heysali.ch.

7.2 Termination for Cause: Either party may terminate this Agreement if the other party materially breaches any provision hereof and fails to cure such breach within 14 days of receipt of written notice. Breaches of Section 4 (Restrictions on Use) constitute a non-curable material breach.

7.3 Consequences of Termination & Data Deletion (Mandatory): Upon expiry or termination of this Agreement for any reason whatsoever:

• All rights and licences granted to you terminate immediately.

• Expiry of Data Rights: All rights to use the Platform Data terminate automatically. You are contractually obliged to delete all Platform Data (including data obtained from third-party providers) immediately and permanently.

• You remain liable for all outstanding fees accrued prior to termination.

• If our contract with a data provider ends or changes, we may remove the Platform Data originating from that provider from the Service and from your workspace within 30 days; we will inform you beforehand. Your rights to use the removed Platform Data end at the same time, and you must delete that data from your own systems within 30 days.

8. Warranty and Disclaimer of Liability

8.1 "As Is" Clause: The Service and the Platform Data are provided "AS IS" and "AS AVAILABLE". We do not warrant that the Service will be uninterrupted, error-free or 100% accurate.

8.2 Third-Party Provider Disclaimer (Mandatory): Glatt Digital GmbH and its third-party data providers give NO WARRANTY AND ACCEPT NO LIABILITY towards you or the End Users with respect to the accuracy, completeness, performance or availability of the data provided. Glatt Digital GmbH gives no warranty and accepts no liability for the accuracy, currency and completeness of data obtained from public registers and governmental API interfaces (such as Zefix, simap). Only the official, certified extracts issued by the cantonal Commercial Register offices are legally binding.

8.3 Limitation of Liability: To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, loss of revenue or loss of data. The aggregate liability of Glatt Digital GmbH in connection with this Agreement shall not exceed the total amount paid by you for the Service in the twelve (12) months preceding the event giving rise to the liability. Liability for wilful misconduct, gross negligence or personal injury remains unaffected.

8.4 Indemnification by the Customer: You agree to indemnify and hold harmless Glatt Digital GmbH, its affiliates, directors, employees and its third-party data providers from and against all claims, liabilities, damages, losses, judgments and expenses (including reasonable attorneys' fees) arising out of or in connection with: (i) a breach of this Agreement by you or your End Users, in particular of the restrictions on use set out in Section 4; (ii) your violation of applicable laws, including but not limited to data protection and anti-spam laws; or (iii) your Customer Data.

9. Data Protection and Processing on Your Behalf

Both parties shall comply with all applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR). For personal data in your Customer Data (Section 5.2) and in your workspace, you are the controller and we are your processor; the subject matter and duration are this Agreement, the nature and purpose are the services under Section 2, the types of data are contact and company data, professional details, usage data and content uploaded by you, and the data subjects are your End Users and your business contacts. We process Customer Data only to provide the Service and in accordance with your instructions; the use of the platform functions by you and your End Users also constitutes an instruction. If we consider an instruction to be unlawful, we will inform you. Our staff are bound to confidentiality; we take technical and organisational measures appropriate to the risk and notify you without undue delay of any breach of data security affecting your Customer Data. We assist you, insofar as this is possible for us given the nature of the processing, in responding to requests from data subjects, with data security, with notification obligations and with data protection impact assessments. You approve the use of the sub-processors whom we contractually bind to equivalent data protection obligations and for whom we are answerable as for our own conduct for B2B contact data, as well as the other service providers and data providers who process Customer Data from your workspace on our behalf; we will inform you in advance of any intended changes, and you may object within 14 days. We make available to you the information necessary to demonstrate compliance with these obligations and allow verifications, as a rule by way of documentation and questionnaires and, at most once a year, also by way of an announced audit. After the end of the Agreement, we delete the Customer Data or return it (export via the platform until the end of the Agreement), subject to statutory retention obligations and Section 7.3. We will provide you with a detailed data processing agreement on request. As you control the outreach to your leads, contacts, prospects and customers, you are solely responsible for ensuring that a legal basis for such contact exists.

10. Changes to the Terms

We reserve the right to update or amend these General Terms and Conditions at any time. We will notify you of material changes by e-mail or via the Service. Your continued use of the Service following such notification constitutes your acceptance of the amended terms.

11. Governing Law and Place of Jurisdiction

This Agreement is governed by the substantive laws of Switzerland, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising out of or in connection with this Agreement shall be the competent courts at the registered office of Glatt Digital GmbH in Switzerland.